At Decorbuy, we’re dedicated to bringing beautiful home decor to your doorstep. Here’s what you need to know about our shipping and delivery process:
1. Order processing
- Order Confirmation: Once you place an order, you’ll receive an email confirmation with your order details.
- Processing Time: We typically process orders within 1-2 business days (excluding weekends and public holidays) before dispatch. According to Shipway Blog
- Order Changes or Cancellations: If you need to make changes or cancel an order, please contact us immediately. Once an order has been shipped, it cannot be changed or canceled.
2. Shipping methods and options
We offer the following shipping methods:
- Standard Shipping: Our most economical option, with delivery typically taking 5-7 business days for most domestic orders.
- Express Shipping: For faster delivery, this option delivers within 1-3 business days domestically, with an additional fee.
3. Shipping costs
- Shipping costs are calculated based on the weight and size of your order, as well as the chosen shipping method and destination.
- You can view the shipping cost estimates for your order during the checkout process before confirming your purchase.
- We offer free standard shipping on all domestic orders above ₹150.
4. Delivery times and tracking
- Estimated Delivery: Estimated delivery times are provided during checkout and are dependent on the chosen shipping method and destination.
- Delivery Delays: While we strive to meet the estimated delivery times, occasional delays may occur due to unforeseen circumstances like weather, holidays, or courier disruptions. We will keep you updated in case of any significant delays.
- Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor its progress.
5. Damaged or lost orders
- Damaged Items: In the unfortunate event that your order arrives damaged, please contact us immediately at ganpatienterprises260@gmail.com with your order number and photos of the damaged item. We will assess the situation on a case-by-case basis and work towards a satisfactory solution, which may include a replacement or refund.
- Lost Orders: If you suspect your order has been lost in transit, please contact us at ganpatienterprises260@gmail.com and we will initiate an investigation with the shipping carrier.
7. Returns and refunds
- We accept returns up to 07 days after delivery if the product is unused and in its original condition.
- Please refer to our separate Returns and Refunds Policy for more detailed information on our return process, eligibility criteria, and any associated fees.
8. Policy changes
Decorbuy reserves the right to update or modify this shipping and delivery policy at any time. The latest version of the policy will always be available on our website. If you have any additional queries, please contact us at ganpatienterprises260@gmail.com.